FAQ

HomeFAQ

Read some of our customer’s frequently asked questions below.

Where can I find exact or additional measurements of your furniture?

Our dedicated customer care staff will be able to give you any required measurements that may not be listed on our site. Please contact us on customercare@teakworld.mu to have the needed information.

Are the products shown on your website displayed in your stores?

Because our stores vary in size, not all of them will have every piece on display. Please do not hesitate to contact us and ask whether the product of interest is displayed in the store you intend to visit. If it’s not, we might direct you to the store where you can see and touch the finish first-hand.

Is it possible to purchase Teak World products online?

Our products cannot be purchased online. Products shown on our site is for viewing and information purpose only. To be convinced of Teak World’s quality, we believe that you need to personally come try the products in store.

Then where can I buy your products?

Please drop at any of our 4 stores nearest to your location. We are at Quatre Bornes, Camp Fouquereaux, Grand Bay and Bagatelle Leisure Mall.

Do you have a printed catalogue of your furniture?

We do not have a main catalogue as we often bring new collections throughout the year. All models of our new collections are updated on our site.

How do I clean my furniture?

Our friendly Sales Consultants will provide you with information on how to care for your Teak World furniture during your purchase. Otherwise, you can check our blog from time to time where we will share tips on furniture care and maintenance.

Does Teak World assemble the furniture or does it provide assembling instructions?

To ensure safety as well as the required care of the product, Teak World’s Delivery Team assembles your furniture completely.

Does Teak World offer any warranty for my furniture?

Teak World stands behind its products. Please read our ‘Warranty’ for our Teak, upholstered or KUKA brand furniture and other products here

Why KUKA Home?

Leading design. KUKA invests tremendous resources in product research and development. Working with 11 global design teams (like Joli Design from France, Archirivolto Design from Italy etc.), and have their own 110 designers, KUKA can produce 100 new drawings per month, 550 new products per year. On the other hand, more than 10 years experienced R&D workers with refined art craft always could implement what you can imagine and want. So far, KUKAHOME won 31 Furniture Design Golden Awards, over 100 other Awards and won 1 Red Dot(iF) Award in 2016.

Options variety. KUKA’s 300 different design options vary from the stationary sofa, accent chair, bed, dining and ottoman. Materials vary from leather, bonded leather, PU and different styles of fabrics.

Reliable quality. With KUKA’s exceptional professional quality control team their claim percentage always control under 0.5%, which is very minor.

All in all, KUKA is not the cheapest but is the most reliable supplier you can count on.

Does Teak World accept credit cards?

Teak World does accept major credit cards.

How long do I need to wait for the delivery after my purchase?

Our available and non-custom furniture is delivered at your place the week following your purchase. You are contacted by our Delivery team for date confirmation and eventual arrangements.

You can pick up your home accessories and accents immediately after your purchase.

All of our products which you order take up to 4 months to reach our stores. Our Delivery team will then contact you for your delivery.

How does Teak World deliver?

Teak World is proud to offer a ‘White Glove’ delivery service – it means that our delivery team will unload, unpack, assemble and place your furniture in the room of your choice. All of this, free of charge!

However, we can provide this service only if there are no access restrictions.

Is it possible for Teak World’s delivery team to remove my old furniture?

Unfortunately, our delivery team will not remove or move any of your furniture. You need to have your space prepared for your new Teak World furniture.

Can I place an order and submit a deposit or a down payment and pay the balance upon delivery?

When placing an order, depending on the type of product, you are expected to make a 50% deposit of the price. Full payment is expected prior to delivery of your order.

How can I be notified or find out when Teak World is having promotions?

We would be more than happy to keep you updated with our promotional offers and events. Please subscribe to our Mailing List, in the footer of this site, and we will send you notices of our promotions and special offers. Our sales and promotions can also be found on our Facebook Fan Page. Please click here to Like our page.

Will my contact information stay safe with Teak World?

We have the utmost respect for your privacy and we promise to keep your name and contact information confidential.

Does Teak World offer financing facilities?

Yes! We offer payment facilities through CIM Finance.

How should I proceed to file a warranty claim?

You will need to contact the store where you purchased your furniture and give evidence that you are eligible for a warranty claim. Our Sales Consultants will require your original purchase invoice as well as the receipt and photos of the damaged product.

Who should I contact to know about the status of my order?

Please contact the store where you placed your order. Below is the contact information of our stores:

Quatre Bornes : teakworld1@intnet.mu

Camp Fouquereaux : teakworld2@intnet.mu

Grand Bay : showroom.gb@teakworld.mu

Bagatelle: teakworld6@intnet.mu